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Century IT Services

IT Services in Southampton, Hampshire

3CX VoIP Troubleshooting

3CX Certified Professional

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Modern Office Phone Systems

3CX Certified Professional - 3CX Installations
3CX Certified Professional – 3CX Installations

3CX Certified Professional. Are you looking for Modern Phone System for your Office?

Have you been hearing information about VoIP Office Phone Systems and wondered how could these new Office Phone Systems could be of benefit to your business? 3CX Certified Professional

Well you have come to the right place.

Have experience of 3CX Phone Systems for over 10 years.

Are 3CX Certified Professional and can offer you a masssive amount of information and experience based on a large number of Office Phone System installations.

 

Compatible Office Phones

3CX Certified Professional - 3CX Installations Hampshire
3CX Certified Professional – 3CX Installations Hampshire

A 3CX Office phone system can be On Premise or in the Cloud and will happily connect to a large

range of compatible phones

  • Desk Phones
  • Dect Phones
  • Windows Softphone
  • IOS 3CX APP
  • Android 3CX APP
  • Internet Browser Based APP

 

On Premise or in the Cloud

 

3CX Features

The 3CX Phone system has a range of modern and useful features that you might only see in a Corporate Level Phone System

Including:-

3CX Phone System Installation
3CX Phone System Installation
  • On hold music and advertising
  • Voice mail
  • Voice Mail to Email
  • Windows Softphone for Laptops and Computers
  • Mobile phone app for Apple IOS and Android
  • You can either have your phone system in the cloud or on premise
  • Compatibility with a wide range of desk phones, wireless headsets, DECT Phones
  • Configurable Call queues and Ring Groups
  • Additional Features for Call Centre Wallboards and Reporting, Website Chat
  • Options for Multi-Location
  • Options for Remote Working and Home Working

 

These Features could potentially save large amounts of money in call charges and provide a flexible system with features that only enterprise systems offer for example; Voice Mail for all extensions, a Digital Receptionist and tele-conferencing.

We have extensive and detailed knowledge of 3CX Office Phone Systems and can tailor this solution to your business.

 

Cost Effective

You can use an number of compatible SIP Trunks or Fixed Phone Land Lines including PSTN and IDSN 2.0 and ISDN 30

A useful feature for Co-Location and Remote Working is the ability to place a Desk Phone Handset literally anywhere and still be part of the Office Phone System.

i.e. be able to make and recieve outgoing phone calls and be part of Ring Groups and Call Queues.

Virtualising the Phone Lines via a SIP Provider can offer a host of benefits and offer a great flexibility, cost saving over old tradditional phone lines

 

Installation of 3CX Phone Systems by 3cx Professional

We can install and setup your new 3Cx Phone System

Have many years experience with both the On Premise 3CX Phone System and the 3CX Cloud Phone System

Can offer assistance with :-

  • Initial Consultation

    3CX Certified Professional - 3CX Installations
    3CX Certified Professional – 3CX Installations
  • Help with Design of Ring Groups and Call Queues
  • Voice Mail
  • On Hold Music
  • Branch Office Routing
  • Remote Working
  • Mobile APP, both IOS and Android
  • Office 365 Integration
  • WordPress Website Integration

 

3CX Troubleshooting by 3CX Professional

We also offer a 3cx IT Support and Troubleshooting Service.

If you have a 3CX Phone System which hasnt been setup correctly, or you have a list of 3CX niggles that need to be resolved.

Please give us a Call and we are sure we can help.

 

Fore more information regarding a VoIP phone system for your business follow the links below

Century IT Phone Solutions Webpage

3CX Website         www.3cx.com

Snom Website       www.snom.com

Yealink Website   www.yealink.co.uk

What is VoIP and how can it benefit me?

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VoIP is a technology which converts speech into computer data packets so it can be transmitted over computer networks and the Internet.

For years msn messenger, Skype and Microsoft net meeting (to name a few) have been providing software that utilises VoIP technology to enable users to communicate over the internet with phones and video calls.

Use of these technologies has boomed since the advent and more widely take up of broadband solutions for home and business users.

What is VoIP and how can it benefit me?

What is VoIP and how can it benefit me?

A software based business VoIP telephone system can be installed for a fraction of the cost of a traditional hardware PBX/PABX telephone system.

It can utilise existing computer network cabling without the need for separate phone wiring.

You can also choose from a wide range of VoIP handsets, often mixing and matching different handsets as your business requires. The benefit here is you are not fixed to a single provider or manufacturer.

With a VoIP telephone system you can enjoy features which would only normally be present in large or corporate phone systems i.e. call queuing, music on hold, digital receptionists and integration into your CRM solution to name a few.

 

3CX Phone System Features

These additional telephone features can help your business by ensuring it is more productive

The digital receptionist can route call to the correct person or department, increasing efficiencies rather than your customers or suppliers waiting for a ringing phone to be answered.
The call queuing feature may be useful if you receive a lot of calls and don’t want to miss a call, incoming calls can be queued and then answered in turn.
The CRM integration maybe useful if when the telephone rings, the callers information is displayed on your CRM system, i.e. account number, credit limit, order details etc

Another advantage of VoIP telephone systems is the ability to place telephone extensions at remote locations:-

 

  • The Director’s home office
  • A remote or home worker
  • An out of hours emergency telephone
  • A branch office

 

These remote telephone extensions can be a part of the office telephone system and can be used in the same manner as the office telephones, i.e. to take or make telephone calls, transfer calls, conference calls.

As the VoIP technology works over the internet, as long as the remote location has a suitable internet connection, all that is normally needed is a VoIP compatible telephone.

What is VoIP and how can it benefit me?

What is VoIP and how can it benefit me?

Phone Line Compatibility

Besides making and receiving telephone calls via your traditional phone lines (i.e. Analogue or ISDN) you can also have the benefit of making telephone calls out over the internet.

Using a VoIP provider on the internet you can make telephone calls to anywhere for a fraction of the cost of a traditional land line.

There are a lot of VoIP providers on the internet, all seeming offering a similar service, I would recommend seeking professional advice before choosing one.

 

To discuss which phone system and features are suitable for your company, call Century IT Services on 02380 070101,

Century IT Services - Getting IT Right
Providing Computer Support & Network Support to businesses in Hampshire, Dorset, Surrey, Wiltshire, Sussex & Berkshire

 

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