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Century IT Services

IT Services in Southampton, Hampshire

IT Services Hampshire, IT Support Hampshire, IT Support Southampton, Proactive IT Monitoring Hampshire

IT Service Delivery – Mark Adams

Mark Adam - Century IT Services

Mark Adams

IT Service Delivery
Why not give me a call and discuss your Business IT issues, I work on the IT Support Helpdesk most days
Book a Techie Session with Mark
023 81 800 671

The Level 3 Information Communication Technician (ICT) apprenticeship is designed for apprentices looking for a career in the operation of IT and/or telecommunications systems, including hardware and software. There are three pathways within the ICT standard – Support Technician, Network Technician and Digital Communications Technician. The Support Technician role focusses on resolving user queries and faults in a helpdesk context. A Network Technician can be desk-based as well as requiring visits to client premises to resolve issues, install networks and install and update software. A Digital Communications Technician specialises in resolving faults and issues in communications systems, including those used in a military/defence context.Mark has been studying as an Apprentice for a year, working towards his City & Guilds Level 3 Information Communication Support Technician qualification.

Mark's day to day activities revolve around the IT Support Desk, helping customers on the phone and via email. He has experience with Windows, using it daily at both work and home alike.
By completing this apprenticeship and working in an IT job role, Mark is able to further his knowledge and skills to work in the IT sector.

Mark also deals with many proactive systems, responding to alerts that may otherwise affect your work flow. By remotely checking all the systems, he ensures everything is running efficiently and effectively.

Outside of work, Mark is an avid gamer and is very interested in all things tech and IT. He recently built his own computer, and manages his own Linux server which can complete all sorts of tasks. In the future, Mark plans to use his server for a website and manage it remotely.

He hopes this all is the beginning of a long career within the IT sector.

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