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News

Sonos causes Draytek Router to Randomly Reboot

10th May 2014 By Paul Marsh

 

You may notice that your DrayTek Router randomly reboots if you have a Sonos music system on your network. Sonos causes Draytek Router to Randomly Reboot

 

This problem seems to be associated with the combination of Sonos and DrayTek router on the same local area network (LAN) There doesn't seem to be a pattern to this DrayTek random Router reboot, although we have noticed the Router reboot issue will occur in the following scenarios:-

 

  • Streaming Radio from the Internet
  • Streaming Music from Spotify or Napster
  • Just the Sonos app running on a Smart Phone or Tablet
  • Any Combination of Sonos Play 1 or  Sonos Play 3, Sonos 5, Sonos Playbar

 

The Sonos equipment runs in an unusual configuration which is different to a lot of other network devices in that it uses Mesh Network Topology to maintain its own network connections to each of its peer Sonos devices which are on the same Local Area Network (LAN).

 

Although from our investigations the problem would appears to be with the STP Protocol implementation on the DrayTek router, which causes the random router DrayTek Router reboot issue. Sonos causes Draytek Router to Randomly Reboot

 

The DrayTek Router random reboot issue doesn't seem to be limited to just one model, we have tried the following DrayTek Routers with Sonos equipment:-

 

  • DrayTek Router 2820n
  • DrayTek Router 2750n
  • DrayTek Router 2830n
  • DrayTek Router 2850n
  • DrayTek Router 2860n

 

 

After spending many, many hours on this annoying issue, we believe we may have a work around until DrayTek produces a fix for this issue:-

 

  • Turn off UPNP Services
  • Turn on IGMP Services

 

Draytek UPnP - Sonos Random Reboots
Draytek UPnP - Sonos Random Reboots

 

 

Mesh Network Technology Theory

1)     Each Device makes a network connection to the Bridge / Router

 

2)     Each Device also makes a network connection to every other Mesh device

 

 

 

 

If you have a problem configuring your Draytek Router or have any questions about your network give us a call. We are experts in just about anything I.T.Sonos causes Draytek Router to Randomly Reboot

 

Century IT Services are based in Totton, Southampton. Hampshire and can help you with the installation or on going I.T support of your computer, server and network. We offer a broad range of I.T services covering, internet, email, anti-spam, anti-virus solutions, we are experts in virtually anything Microsoft Server based and have extensive troubleshooting skills.

If you have an ever growing list of I.T niggles or need a server, or network installed, you have come to the right place. You can contact us on Tel. 023 80 070101 or email us at sales@century-it.co.uk for a confidential, no obligation discussion of your requirements

 

 

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Filed Under: News Tagged With: Sonos Draytek, Sonos Draytek Randomly Reboots

My IP Address has been Blacklisted

11th July 2013 By Paul Marsh

I think my IP Addresses may have been ‘IP Blacklisted’

If you are trying to send email but emails are being bounced or not delivered to the recipients email system – your IP address may
have been Blacklisted

Your IP address can be ‘IP Blacklisted’ for a number of reasons

  • You have a virus or malware on your PC or network which is sending out SPAM
  • You have some sort of Worm on your Computer
  • You have been reported for sending out SPAM

    My IP Address has been Blacklisted | What Can I Do?
    My IP Address has been Blacklisted | What Can I Do?
  • Your Mail server / Exchange server has been compromised

 

What can you do?

Well the first thing is to make sure that your computer system including your server is

 

  • Free from Viruses and Malware
  • Hasn't become an Open Mail Relay
  • Hasn't been remotely compromised

 

Many companies that offer ‘IP Blacklist’ Service on the Internet, the longer you leave the problem, the more ‘IP Blacklist’ systems you will start to appear on

If you can’t find any viruses or malware on your computer systems after running a full scan using your current antivirus software I would recommend you try some alternative antivirus software and run another full scan

If you still cant find the issue, start scrutinising your Firewall and open ports

Once the infection is removed you can run through a process of requesting your IP addresses are removed from the ‘IP Blacklist’ To find out which ‘IP Blacklist’ you are on you can try one of the following or one of the many other ‘IP Blacklist’ providers

 

MX Toolbox | https://mxtoolbox.com/blacklists.aspx

WhatsMyIPAddress | https://whatismyipaddress.com/blacklist-check

DNS Checker | https://dnschecker.org/ip-blacklist-checker.php

 

Depending on which ‘IP Blacklist’ you are on you may be able to get your IP address removed within hours, although some removal requests take days or even longer

I would recommend you are absolutely certain the virus / malware or server compromise has been resolved before you request removal from a ‘IP Blacklist’ otherwise your removal request will likely suffer unnecessary delays.

 

Ready to find out more?

Drop us a line today for a free quote!

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Remote & Home Working During the Olympics

3rd August 2012 By Paul Marsh

This discussion article about Remote & Home Working has been written by Declan McWilliams of Century IT Services. Declan is an Apprentice IT Support Technician at Century IT Services who also is studying with Southampton City College in order to gain his BTEC qualification in I.T.

If you liked this article and wanted to support Declan or Century IT Services, please follow us on Twitter or LinkedIn

Should people work from home during the Olympics?

With The 2012 Olympics upon us, things are set to look busy. Very busy.

Many are looking forward to seeing the games and all the buzz and excitement it has brought and the Olympic torch running through many different towns has sparked businesses in those areas to take advantage of the huge influx of people. Shops stayed open longer, boasting huge sales and using the Olympics as advertising just to gain those extra few customers.

The Olympics however is no doubt an enormous event. Crowds of people are to be expected everywhere you turn near the games, public transport may become almost unbearable and if you have ever travelled to or visited London before, you may know that the city is busy no matter what hour of the day, even without the presence of an event as big as this.

The Olympic Stadium is designed to seat around 80,000 people however there are 928,000 tickets printed for the Olympic Games, putting into perspective just quite how busy The Games is going to make London during this time. This has however brought concern to not only to workers, but also to employers and business owners, in particular those that commute to London and those that run businesses in London. How are workers to travel in and out of London during this extremely busy event? As already mentioned, public transport methods are going to be crammed full of people even more so than usual and the roads to London will no doubt work better as a car park than a functioning road!

So the question at hand here is, should workers be allowed to work from home over the Olympic Games if it is at all possible for them to?

There are of course many ways of looking at this and some will be in favour of the idea, but many may also be against it. Some employees may take advantage of the situation and use the excuse of working from home as an opportunity to slack off, and in turn, not get anywhere near as much work done. However others may realise that travel will be hard and many will most likely be late starting because of this, this of course meaning that work could end up behind schedule.

Is Remote or Home Working A Skiver's Paradise?

 

An article from the Daily Mail Website stated Boris Johnson’s view on the matter (found here: Daily Mail Article). He has said that it will be a “skiver's paradise” and has shown a general dislike for the plans that the government had originally had with regards to home working.

On the flip side of this however, should people have to endure the gridlocked journey to get into work, then many may try to stream the Olympic games over the internet onto their work computer, using up a lot of the companies bandwidth and in turn, slowing down other employees work progress.

Something else that will need to be taken into account if an employee is to work from home is whether said employee’s home environment is suitable for use as a workplace. The working area in the home needs to be free from distracting or unprofessional noise (such as a loud television, screaming child or similar noises) as well as the employee having all of the resources and access to things they would normally have access to in the workplace. This could include a linked in phone system, computers or laptops that connect to the company network or an email system that integrates seamlessly.

Before remote working even becomes a possibility, you need to consider policies concerning working from home and what is expected of the employee, as well as rules as to what they should not be doing. This could involve the data protection act and the consequences of breaching it.

Summary

At the end of the day, it is down to a decision of the company whether to allow its employees to work from home or to have them come into work like any other normal day. Taking into account the possible delays employees may face getting to work, the possible slowdown of the network should employees stream the Games live, whether employees homes are equipped with the right computer resources for home working and a number of other factors which could contribute to productivity loss and as a result, lack of profit.

If you liked this article and wanted to follow Declan or Century IT Services, please follow us on Twitter

Century IT Services are based in Totton, Southampton. Hampshire and can help you with the installation or on going I.T support of your computer, server and network. We offer a broad range of I.T services covering, internet, email, anti-spam, anti-virus solutions, we are experts in virtually anything Microsoft Server based and have extensive troubleshooting skills.

If you have an ever growing list of I.T niggles or need a server, or network installed, you have come to the right place. You can contact us on Tel. 023 80 070101 or email us at sales@century-it.co.uk for a confidential, no obligation discussion of your requirements.

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I.T Suite Back in Business Thanks to Fundraisers

14th January 2012 By Paul Marsh

Minstead Training Trust in the New Forest, Hampshire.

(Southern Daily Echo 14th January 2012 - Excited Students from Minstead Training Project in the new IT Suite.)
(Southern Daily Echo 14th January 2012 - Excited Students from Minstead Training Project in the new IT Suite.)

The Minstead Training Project has installed a new IT Suite with funds raised from a 3 Peaks walking and climbing charity challenge, where brave (and fit) volunteers had to climb Ben Nevis, Scafell Pike and Mount Snowdon within a 24 hour period.

L-r, Minstead Training Project's finance director, Roy Baker partners in Century IT Services, Paul Marsh and Rick Burt, after the installation of a new IT suite at Minstead Training Project after refurbishment following a serious flood Friday 13th January 2012

 

Ben Nevis is the highest mountain (1344 metres) in the British Isles and is located in the Scottish Highlands.

 

Scafell Pike is the highest mountain in England at 978 metres and is located in the Lake District National Park in Cumbia.

 

Mount Snowdon is the highest mountain in Wales (1085 metres), located in the Snowdonia National Park.

 

Century IT Services were approached for their specialist I.T knowledge and expertise (as well as their flexibility with working with charities) to advise and install the new I.T suite of Windows 7 computers and Microsoft Small Business server so there could be maximum functionality and benefit to the students.

 

Century I.T Services provides I.T Support, I.T Installation and Maintenance Contracts to businesses in Hampshire, Dorset, Wiltshire, Sussex

 

Minstead Trust IT Suite
Minstead Trust IT Suite

In addition, the I.T Suite can easily be used as an Internet café as well, utilising a shared broadband internet access with Skype and webcams. There are a range of learning applications and software as well as copiers and printers.
The I.T Suite is already in use by the students and staff as well as Furzey Gardens so they can produce signs and photography for Furzey Gardens based near Lyndhurst, Hampshire. The IT Suite will be used by students and staff to offer training and research. 

 

The Minstead Training Project was founded in 1986 and offers whole year round services in residential and day care and training in Work, Life and Social Skills to adults who have learning disabilites.

 

Since the Project started they have earned a reputation for our unique style of high quality care, commitment and excellence.

 

To find out more about Minstead Training Project, their 3 peaks challenge or the new I.T Suite, you can follow the Minstead Training Project on Facebook HERE

 

www.minsteadtrust.org.uk  https://www.minsteadtrust.org.uk/furzey-gardens/

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St Loye’s Day – Employer Event

2nd December 2011 By Paul Marsh

St Loyes Charity - Employer Event | https://www.steponecharity.co.uk
St Loyes Charity - Employer Event | https://www.steponecharity.co.uk

On 1st December St Loye’s Foundation opened its doors at its Exeter Headquarters to celebrate St Loye’s Day. They invited employers from across the country to say thank you for supporting the charity in offering employment opportunities for its clients with disabilities and long term health conditions.

 

Among the attendees was The Right Worshipful the Lord Mayor, Councillor Stella Brock. With St Loye’s 75th Anniversary around the corner in 2012, the annual event was a great reminder of all the people the charity and its supporters have helped over the years. A great time was had by all!

 

For more information on how you or your business could help St Loye’s please visit their website. https://www.steponecharity.co.uk

 

St Loyes Charity - Employer Event | St Loye's, Lord Mayor Councillor Stella Brock | https://www.steponecharity.co.uk
St Loyes Charity - Employer Event | St Loye's, Lord Mayor Councillor Stella Brock | https://www.steponecharity.co.uk

 

Century IT Services are pleased to have been able to support St Loye’s charity by providing work placement opportunities for students who are looking for experience working in a real business environment rather than just solely following an academic learning path.
We have been able to deliver a valuable workplace experience, mentoring students in how we deliver our Professional I.T Support, I.T Training, I.T Installations. We have mentored students so they can be comfortable and build confidence in their customer interaction.

 

Century IT Services provide valuable business I.T Help Desk Support and IT Network Installations services from our offices in Totton, Hampshire.

 

St Loyes Charity - Employer Event | https://www.steponecharity.co.uk
St Loyes Charity - Employer Event | https://www.steponecharity.co.uk

 

Who are St Loye’s?

St Loye’s Foundation is a national charity based in Exeter, Devon with satellite offices in Warrington and Cardiff. We offer over 70 years’ experience in training, developing and supporting people with disabilities or long term health conditions into lasting employment. We extend this expertise by also supplying other services to a wide range of service users and client groups

 

 

 

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Effects of Internet issues for Small Businesses 2010

2nd June 2010 By Paul Marsh

Darren Robertson from June 2010 talking about the effects of Internet issues for Small Businesses

Story regarding a company based in southampton who lost internet access and unaware of the reliance the company had on it. The Knock on effects and eventual Loss of earning as a result

 

 

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