Century IT blog

VoIP Terminology Explained

April 9th, 2008

VoIP telephone systems, office telephone systemsCall Logging – Reports can be produced for calls either from an extension or to a specific number.

 

Call queues – allow many lines to be held with your message prompts.

 

Call recording – Calls from extensions can be recorded by the phone system for use later.

 

CLI – caller line identification – allows you to see who is calling you before you lift the receiver.

 

DDI – Direct Dial In – An external phone number rings an extension directly

 

DID – Direct Inward dialling – Same as DDI

 

Digital receptionist – can route calls through to the correct department with ease.

 

Exchange Unified Messaging (UM) – Microsoft (R) Exchange provides for Voice Mail in exchange mail.

 

Integrated fax server – Users can receive and send faxes using Windows (R) Computers

 

IP – Internet Protocol – The language that all computers use over the internet.

 VoIP telephone systems, office telephone systems

 

 

 

ISDN – Integrated Services Digital Network – Digital Lines supplied as 2 or 30, allows for clearer speech and more features like DDI

 

Music on hold – when you want to transfer a call music, or indeed an advert, is played to your caller.

 

Night Service – Allows ringing patterns to change at a particular time of the day.

 

PBX – Private Branch eXchange – Is a telephone exchange that serves a business or office

 

PSTN – An analogue phone lines

 

Remote accesVoIP telehones, VoIP terminologys or working from home is easily configured, allowing calls to be made and received from anywhere you are.

 

SIP – Session Initiation Protocol – Allows different types of IP Telephony to communicate seamlessly

 

Voice mail integrated with email – means that when a message is left for you an email is sent to your chosen email address.

 

VoIP – Voice-over-Internet protocol – Used by all IP Telephones to make calls over the internet.

 

VOIP enabled – giving you the power of the internet to communicate easily to you customers

 

 

 

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