Century IT blog

3CX Business Telephone System

March 3rd, 2011

3cx certified partner
Are you looking for a feature rich and modern telephone system for your office but thought it was beyond your budget? Think again – ask us about our 3CX phone systems where features like voicemail, call recording, call queues, and music on hold come as standard.



If you tell us about your business, we can give you an informed opinion on how to empower your business for growth.



If you are not talking to your clients and prospects who is?

3cx voip telephone systems
If you are you looking to make some productivity and customer experience enhancements to your phone system and have discovered these types of features can be costly to implement – why not take a fresh look and find out what a 3CX based VoIP telephone system can do for your company?


Like anything, if you don’t understand the product properly, know its capabilities or how to exploit its capabilities you are not getting value for money.office voip telephone system


Century IT Services are Experts, we know how business works and how vital systems like office telephones and I.T need to be a ‘turnkey solution’.


A telephone system that is designed for business will give your company the competitive edge, after all if you are not talking to your clients and prospects who is?



3cx voip telephone system


 Are You Missing Incoming Telephone Calls?


Like any business, missing an incoming call can mean a loss of business or opportunity, in a busy office missing vital calls from prospects and customer happens more often than you know!


A 3CX business telephone system has many clever features that you may only expect to see in high end or corporate telephone systems, these can minimise or even eradicate losing of incoming calls


• Ring Groups3cx voip telephone systems
• Call Queuing
• DDI’s
• Auto Attendant / Digital Receptionist
• Hunt Groups
• Voice Mail
• Voice Mail to Email
• Music On Hold / Advertising On Hold
• Caller Ring back
• Bounce calls to a queue
• Bounce Calls to mobiles
• Wall chart to monitor queue status
• 3CX software for workstations
• Night Service so calls out of hours and on public holidays go to voice mailbox



A correctly specified business telephone system will become a tool of the business increasing efficiency and productivity, effectively improving your bottom line – your profit!


3cx voip telephone systems


Tell me a bit more about these Features


Ring Groups – and hunt groups will ensure that if a phone call isn’t answered within a reasonable amount of time the incoming call will bounce to a group of people in a predetermined hunt pattern.

DDI’s – mean that callers can dial the extension of a user directly rather than telephoning the company published number or switchboard

Voice mail – will ensure that if the telephone call is not answered within a pre-set time the caller has the option to leave a message – these voicemail messages can also be forwarded via email to mobiles.

3cx voip telephone systemQueuing – What normally happens if you get a sudden influx of incoming telephone calls? We are pretty sure that some calls are lost and callers give up and ring off. With call queues, incoming callers are queued and answered in turn; whilst they are waiting you can ensure they are kept entertained by music on hold or an advertisement on hold.

Bounce Calls to Mobiles – incoming callers can speak their name and calls can be sent to user’s mobiles, mobile users will have the option to hear the caller’s name and decide if they want to accept the call before it put through.

Caller Ring Back – Rather than a caller wait for the phone to be answered, they can enter their phone number and the 3CX will call them back without losing their place in the queue

Music on hold – on hold advertising is the way to go, the days of a poorly digitised green sleeves is back in history with windows 95.   There are plenty of companies on the internet from which you can provide a script, select your voice over and the type of music you want – most can be royalty free, prs free and ppl free.

3CX software for workstations – the 3CX MyPhone software can be installed on workstations so you can easily monitor the status of phone extensions (busy/free/away), call queues, add callers to address books as well as change user specific preferences.

Night Service – The phone system can be programed to automatically go to an answer machine outside office hours and even be preprogramed with bank holidays

3cx voip telephone system


I have existing phone lines, how will 3CX work with these?

There are a range of hardware modules (VoIP Gateways) to interface existing BT analogue lines (PSTN), ISDN2e or ISDN30 digital telephone lines.

There are also a choice of modules to allow options for to make telephone calls direct from your telephone system though a mobile phone gateway directly onto mobile networks such as O2, Vodafone, T-Mobile.

If you have inclusive mobile tariffs that include free mobile to mobile telephone calls – this can be cheaper and more cost effective than using BT line to make a call to a mobile


Would you like a Demonstration?

If you thought a new office telephone system was not within your budget think again – tell us how many phone extensions you are looking for and ask for a no obligation quote!

If would like a demonstration to see what a 3CX VoIP telephone system can do for you, deployed and installed expertly by Century IT Services give us a call or fill in our online enquiry form and book yourself a demonstration.


How will you plan your new office telephone system??

3CX Brochure    –      www.3cx.com


If you are looking for an explanation of VoIP acronyms – please review our VoIP terminology page on our BLOG


Century IT Services – Providing 3CX VoIP Telephone System Installations & Support in Hampshire, Dorset, Wiltshire, Surrey, Sussex & Berkshire