Century IT blog

Sophos – Cant change expired trial login to purchased licence

October 11th, 2010

Sophos partner-program

 If you have downloaded yourself of Sophos Secuity Suite SBE and have found every time you input your ‘purchased licence’ details from the Sophos PDF you get a ‘Timed Out’ error message and the new licence details are not saved, here is the fix for this problem:-


1) Firstly, please could you make an exception for the following, so they are not blocked, in your firewall and Internet proxy server:Microsoft Small Business Specialist


This is the main reason why SUM updating fails. To test the exceptions, try downloading the following – they should both work, creating
files that are about 24 KB in size:



2) After ensuring the above, please could you stop the SUM services as follows:

Sophos Silver Partner


Start > Run > Services.msc

Stop the Sophos Update Manager service.
Stop the Sophos Agent service
Leave services open for now.


In Task Manager, please stop any SophosUpdateManager.exe, SUMService.exe and ManagementAgentNT processes that are running.


3) Start > Run > \\[your_server_name]\sophosupdateMicrosoft Partner

Clear the contents of this ”sophosupdate” share.
Leave the window open for now.


4) Start > Run > explorer

Browse to C:\Program Files\Sophos\SCC\SUM
Delete the file ”specialactions.xml”, ”specialactions.xml~” and ”sum_status.xml”

5) Back in Services.msc, start the Sophos Update Manager service once again. Then start the Sophos Agent service.

6) In Sophos Control Centre, Change your updating Credentials from configure updating click ‘Update Now’ in the top-left.


At this point, it may take a while to start downloading. Please leave it a good 15 minutes.


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